Juun88 is committed to protecting the privacy and security of every player's personal data. This document explains in detail how we collect, use, store and protect your information.
Six core data protection principles we practise to safeguard your privacy at all times.
All data transmitted between your device and juun88 servers is protected by 256-bit SSL/TLS encryption — the same technology used by leading financial institutions and banks in Malaysia.
Players' personal data is accessible only to authorised staff with a legitimate operational need. All access is automatically logged and monitored to prevent any internal misuse.
Juun88 has never and will never sell, rent or exchange players' personal data to any third party for marketing purposes. Your data is used solely to enhance your experience on our platform.
All data is stored in data centres with multiple layers of physical and digital protection. Regular backups are performed to ensure the continuity and integrity of your data under all circumstances.
All your financial transactions — including deposits, withdrawals and wagering history — are strictly confidential. This information is not disclosed to any party unless required by law or the relevant regulatory authority.
The juun88 Privacy Policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international standards, ensuring your rights as a player are always protected under valid legal provisions.
We collect information you provide during registration and platform use to ensure smooth and secure service. We do not sell your data. You have the right to access, correct, or request deletion of your data at any time. For full details, please read this document carefully.
Juun88 ("we", "Platform" or "juun88") respects the privacy of all users on our platform. This Privacy Policy explains in detail how we collect, process, store, protect and share your personal information when you use the juun88 platform, whether through our official website or mobile app.
This document is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and forms part of the service agreement between you and juun88. By registering or continuing to use our platform, you confirm that you have read and fully understood this Privacy Policy.
This Privacy Policy applies to all juun88 platform users who are located in Malaysia or access our platform from Malaysia, regardless of whether you are a registered user or a general visitor to our website.
Juun88 collects various types of information required to provide a secure, seamless and personalised service to every player. This information is divided into several main categories:
| Data Categories | Example Information | Collection Method |
|---|---|---|
| Identity Information | Full name, identity card number, date of birth, gender | Registration form, KYC process |
| Contact Information | Email address, mobile number, residential address | Account registration, profile updates |
| Financial Data | Bank account number, bank name, transaction history | Deposit and withdrawal process |
| Usage Data | Game history, game preferences, active session duration | Automatically collected during platform use |
| Technical Data | IP address, device type, browser version, operating system | Automated system logs |
| Communication Data | Live chat recordings, support tickets, feedback | Interactions with the support team |
We also collect information indirectly through cookie technology, tracking pixels and analytics tools embedded in our platform, in order to understand how players use the platform and improve the overall user experience.
Every piece of information we collect is used for specific, legitimate purposes related to the services you use. juun88 does not use your data for any other purpose without obtaining your consent first. The following are the primary purposes for which your data is used:
Juun88 only processes your data on valid legal grounds, namely: fulfilment of a service contract, legitimate platform interests, compliance with legal obligations, or explicit consent provided by you.
Juun88 practises the principle of data minimisation — we only share your information with third parties when strictly necessary and within the limits set by law. We do not sell or rent your personal data to any party for third-party marketing purposes.
Parties that may receive your information under certain circumstances include:
The security of players' personal data is the top priority at juun88. We continuously invest in the latest security infrastructure to ensure your data remains protected against today's increasingly sophisticated cyber threats.
The technical and organisational security measures we implement include:
While we take all reasonable steps to protect your data, no security system can guarantee absolute protection. In the event of a data breach that affects you, juun88 will notify you and the relevant authorities within the timeframe required by law.
The juun88 platform uses cookies and similar technologies to enhance user experience, analyse website traffic and deliver more relevant content to you. Cookies are small text files stored on your device when you visit our website.
The types of cookies we use are:
You can manage or disable cookies through your browser settings at any time. However, disabling essential cookies may affect certain features of the juun88 platform and your overall gaming experience.
Under Malaysia's Personal Data Protection Act 2010 and the juun88 Privacy Policy, you hold several important rights regarding the personal data we retain. We fully respect these rights and will process every request promptly and transparently.
You have the right to request a copy of all personal data we hold about you in a readily readable format.
You may request that we correct any inaccurate or incomplete personal data at any time.
You may request the deletion of your data, subject to mandatory legal retention requirements we are obliged to comply with.
You may object to the processing of your data for direct marketing or promotional communications at any time.
You have the right to receive your data in a portable format for use on other platforms of your choice.
You may request that we restrict the processing of your data under certain circumstances while a dispute is under review.
To submit any request relating to your privacy rights, please contact the juun88 Data Protection Officer (DPO) team via live chat or our support email. We will process your request within 14 business days.
The juun88 platform is a service designed exclusively for adults aged 18 and above. We do not intentionally collect or process personal data of any individual under the age of 18.
Should we discover that we have inadvertently collected information from underage individuals, we will take immediate action to delete that information from our records and close the associated account without delay.
Parents and guardians concerned about their children's online safety are encouraged to use parental control tools available on their devices and browsers, and to have open conversations with their children about the risks of unsafe internet use.
In the course of operating the platform, some of your personal data may be transferred to, stored in, or processed in countries outside Malaysia. Such transfers occur when we use technology service providers or server infrastructure located overseas.
When your data is transferred outside Malaysia, juun88 ensures that:
Juun88 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or for as long as required by applicable Malaysian law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account information | Throughout the active account period | Ongoing service management |
| Financial transaction records | 7 years after transaction | Tax and AML legal requirements |
| KYC Documents | 5 years after account closure | AMLA and PDPA Compliance |
| Support communication logs | 3 years | Dispute resolution |
| Technical log data | 12 months | Security and troubleshooting |
| Marketing and preference data | Until unsubscribed | Based on your consent |
Upon expiry of the applicable retention period, your data will be securely deleted using industry-recognised data erasure methods, including secure overwriting and physical destruction of storage media where applicable.
Juun88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements or platform service improvements. Any amendments will take effect immediately upon publication on this website.
When we make significant changes to this Privacy Policy, we will:
Continued use of the juun88 platform after amendments take effect will be considered your acceptance of the updated Privacy Policy. If you disagree with any changes, you have the right to close your account and discontinue use of our platform.
Juun88 appoints a Data Protection Officer (DPO) responsible for ensuring the platform's compliance with all applicable privacy laws and policies. This officer is also the primary point of contact for all privacy-related enquiries and requests from players.
To reach the juun88 privacy team, you may use the following channels:
When submitting a privacy enquiry, please include your account username, a clear description of your request and, where applicable, relevant screenshots or supporting documents. This helps us process your request more quickly and accurately.
If you are not satisfied with our response, you have the right to lodge a complaint with the Malaysia Personal Data Protection Department or the relevant regulatory body in your country.